Your satisfaction is our highest priority. If you do not absolutely love your purchase, you may return the item(s) for a full refund of the purchased price, by mail or in person.
What can I return or exchange?
We're sorry things didn't work out! We will gladly refund or exchange all unworn and unwashed ticketed merchandise in its original condition within 30 days of your order date.
Please note: Beauty products are "final sale" and cannot be returned or exchanged unless the merchandise was found to be defective.
Where can I return my items?
- returns are free of charge
- you can exchange your item for something else you love.
- please email us to setup an in person exchange/refund. Refunds will be issued using the same method of payment used for the original purchase. For inquiries, see conditions above or contact us.
- easy, convenient and hassle-free.
- we can credit your PayPal or credit/debit.
- shipping and handling charges will not be refunded.
- we recommend that all returns be sent via a traceable
carrier. We are not responsible for packages not received if sent via a
non-traceable carrier. Drop your package in the mail. Postage required. We
cannot accept C.O.D deliveries.
- all shipping costs, including those incurred for
returns are non-refundable. Upon receipt, allow approximately 10 business days
to process your credit. Please allow a few days for your bank to process it.
- ship the return package to: Universal Sankofa, P.O. Box 1597, Richmond, TX, 77406.
How am I going to be refunded?
Refunds will be issues using the same method of payment and the same credit or debit card as the original purchase. Shipping charges and sales tax on shipping are not refundable.If you have any questions, please don't hesitate to contact us by email.