Shipping & Delivery
Depending on the items you purchase on universalsankofa.bigcartel.com and the location to which the item(s) will be delivered, delivery dates will differ. At checkout, you will be promoted to enter your shipping details. Shipping costs are based on the shipping location and weight of the items ordered. Your total shipping charges will be automtically calculated at checkout prior to completion of your order. Please note that shipping times do not include processing time (see below for processing time).
On Site Processing Time
If you order an item directly from our site, processing time can be anywhere from 1 day to 1 week depending on availability. Most items on our site are processed within 1-2 business days. We specialize in custom ordering so we may not have the item ready to go, it may have to be made.
Custom Processing Time
If you order a custom item, processing time can be anywhere from 1 to 2 weeks depending on our current workload. In some cases, custom processing time can be less than a week (depends on our workload, the complexity of your request, and the availability of resources). If you contact us by email with your custom request, we should be able to give you an estimate on the processing time.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email to see your tracking information.
Want to ship internationally?
At the moment, we only ship to the United States. For international orders, please contact email@example.com
If you have questions, please don't hesitate to contact us at firstname.lastname@example.org